
Lucia manages day-to-day service operations, making sure every customer's vehicle is handled with care and attention. Her experience coordinating service workflows and communicating with customers taught her how important clarity and follow-through are to a smooth experience. Today, she keeps Draven's service operations running smoothly, from the moment an appointment is booked to the moment the keys are handed back.
Built experience managing service workflows and customer communication.
Now oversees service operations, keeping every appointment running smoothly.
